These terms govern your use of systems owned and operated by Quikka Shippa Shipping (“the company,” “we,” “our,” or “us”). They include our web or cloud application, iOS and Android apps, web tracking and shipment updates, online billing, services platform, and other services we offer.

Please read these terms carefully and in full. Accepting these terms and using our website, mobile app, systems, or other services forms a legally binding agreement. Using our overseas address or sending an item to that address, whether for yourself or a third party, also constitutes acceptance of these terms.

We reserve the right to add, remove, or modify these terms at any time, with or without notice. Updates to the Terms of Service will be sent to the email address on your account. We are not liable if you fail to keep informed of changes, and we will not remedy a claim or loss resulting from failure to follow our policies or a breach of these terms.

1. Definitions

• Package: Any container, envelope, document, or parcel acceptable to us for delivery.
• Shipment: All packages tendered to and accepted by us for delivery that travel under a single receipt or Airway Bill.
• Branch: A collection point or outpost operated by the company.
• Content: Information, graphics, animations, products, features, functionality, services, and links on Quikka Shippa Shipping portals.

2. Agreement to terms

By giving us your shipment, you certify that the shipment details are complete and accurate. Whether acting for yourself or as an agent for another person with an interest in the shipment, you agree to these terms and any applicable tariff. No one is authorized to alter or modify the terms of our agreement.

Service rates may change without notice. We are not liable to you or any third party for a service modification, rate change, suspension, or discontinuation.

We reserve the right to refuse any shipment. If we refuse a shipment, we may attempt to notify you using the email address, postal address, or phone number you provided.

You agree to provide current, complete, and accurate purchase and account information. Promptly update your email address, home address, phone number, and other account details so we can contact you when needed.

3. Errors, inaccuracies, and omissions

Our website or services may occasionally contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct these issues, change or update information, or cancel orders if information in our services or on a related website is inaccurate. We may do so at any time without prior notice, including after you submit an order.

4. Ownership

Content and materials displayed on our website, and associated intellectual property on our website and social media accounts, belong to Quikka Shippa Shipping or its licensors and are protected by applicable intellectual property laws. This includes wording, graphics, video, audio, software code, data, and other materials.

Users must assume that all content is protected. Written consent from Quikka Shippa Shipping is required before any part of it may be used.

5. Indemnification

You agree to indemnify, defend, and hold harmless Quikka Shippa Shipping and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees against third-party claims or demands, including reasonable attorneys’ fees, arising from:

• Your breach of these terms or documents incorporated by reference.
• Your violation of any law or a third party’s rights.

6. Your obligations

You warrant that each article in your shipment is correctly described on the receipt, Airway Bill, and other acceptable documents. Each article must be properly marked, addressed, and packed for safe transportation with ordinary care in handling.

You agree to pay all shipment charges and destination duties and taxes if the receiver or a third party does not pay them.

You also agree to pay shipment charges, including charges arising from incorrect cargo declarations; improper or insufficient packing, securing, marking, or addressing; or acts or omissions by the recipient or anyone else with an interest in the shipment.

7. Registration and passwords

You are solely responsible for keeping your password and account details confidential and for all activity under your account name and password. Notify us immediately by email or phone if you notice suspicious activity or unauthorized account use.

We may refuse to issue a password or provide access to any person or entity if information cannot be verified during validation.

Do not share your password with family members, associates, or other third parties. We are not liable for resulting losses or consequences. If we identify password sharing, we may treat it as a breach of this agreement and terminate your account without notice.

8. Responsibility for payment

Even if you provide an alternative payment method or instructions, you remain primarily responsible for all reasonable charges and possible surcharges relating to your shipment. These include customs and duty assessments, fees for our prepayment of those amounts, government penalties and fines, taxes, attorneys’ fees, and legal costs.

You are also responsible for reasonable shipping or warehousing costs we incur while your shipment awaits dispatch to you.

9. Online portals

We may discontinue, suspend, or modify our website or any other company-owned portal or platform at any time without notice.

At our sole discretion, we may block, terminate, or suspend a user’s access to our portals or websites at any time and for any reason, even if other users continue to have access.

10. Accurate information

We use the information you provide when registering to validate transactions and instructions. Keep your account details current and use accurate information at all times.

Failure to do so may restrict the collection, clearance, or importation of your shipments. Your account may also be used maliciously without your permission or consent.

11. Delayed shipments

We make every effort to deliver shipments according to our regular schedules. We are not liable for delays in collection, transportation, including diversions, or delivery caused by:

• Acts of God, including storms, tempests, or floods.
• War, hostilities, riots, civil commotion, or the threat or fear of those conditions.
• Criminal, malicious, or negligent acts or omissions by third parties.
• Industrial action or unforeseeable traffic conditions.
• Suspension or cancellation of transport services because of actual or threatened inclement weather.
• Fire, lightning, or explosion.
• Seizure under legal process.
• Acts, defaults, or omissions by you, your employees or agents, or anyone with an interest in the goods.
• Insufficient or improper packing, labeling, or addressing.
• The unavailability of the consignee or another authorized recipient at the delivery address.

12. Invoicing and valuation

We use uploaded invoices to process packages through the relevant border and customs agencies.

For invoices bearing discounts exceeding 25% or more, the discount is not honored as part of the product valuation. Based on instructions from border officials, the company may not acknowledge discount amounts exceeding 25%. A discount does not override an item’s value or the fair market value of a purchase. These valuation factors are reflected in inland fees for packages or shipments.

13. Fraudulent invoicing

We use your uploaded invoices to process packages through the relevant border and customs agencies on your behalf. Altering an invoice to reduce a shipment’s value will attract fines, fees, and charges at the company’s sole discretion.

Falsified invoices may delay your package while we verify information and communicate with Jamaica Customs and the customer. We may request proper invoices for all shipments. Every package requires a proper invoice. Missing or improper invoices will result in delays and/or additional storage costs.

Upload the correct invoice for your shipment. If your shipment is lost or damaged while in our care, we will compensate you for the full order amount when the order details match the invoice.

If you alter an invoice to evade customs charges and the shipment is lost or damaged, compensation will be limited to the amount shown on the invoice you uploaded.

Using our website, portal, or services constitutes acceptance of these fraudulent-invoicing terms. An uploaded fraudulent invoice, whether submitted accidentally or intentionally, attracts a minimum fine of J$5,000.

14. Processing fees and company charges

Packages weighing more than 1 lb are eligible for company charges and processing fees. Processing fees may range from J$150, 10% of the total amount charged for the package, and are not limited to those amounts.

Fees are generated by the company or its systems and may vary depending on the processes required to ship, treat, store, and handle a package.

15. Incorrect shipments

We are not liable when the order received does not match what you purchased. Refer these queries to the seller.

Internal charges associated with the shipment must still be paid. Once paid, you are responsible for resolving the issue with the supplier.

16. Liabilities not assumed

Neither Quikka Shippa Shipping nor its servants or agents is liable for loss or damages exceeding the amount shown on the invoice you provided for the shipment. This applies to direct, incidental, special, or consequential losses, including lost income or profits, whether or not we knew or should have known that such damages might occur.

We are not liable for loss of or damage to shipments of money or other prohibited items.

We are not liable for your acts or omissions, including incorrect declarations or improper or insufficient packing, securing, marking, or addressing. We are also not liable for acts or omissions by the recipient or anyone else with an interest in the shipment, or for violations of this agreement by you or the recipient.

We are not liable for loss, damage, delay, shortage, misdelivery, non-delivery, misinformation, or failure to provide information in connection with shipments of money, as defined above, or other restricted or prohibited items.

We are not liable for loss, damage, delay, shortage, misdelivery, non-delivery, misinformation, or failure to provide information caused by events beyond our control. These include acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotion, and acts of public authorities, including customs or health officials.

17. Receiving, accepting, and refusing packages or mail

We receive packages and mail delivered for you to our global forwarding address by courier, post, or walk-in. Receiving or signing for an item on your behalf does not constitute acceptance. Acceptance is subject to inspection.

We must visually inspect the outside of a package and note any damage found. We are not required to verify the condition of its contents. These inspections are solely to determine whether packages or mail can be shipped by air or ocean freight.

You agree not to hold us liable for damage to contents where packaging is inadequate for the goods, whether or not we ought to have known that damage was likely.

We may refuse packages or mail at our discretion and will promptly notify you of the reason. You agree to cooperate with reasonable requests to resolve the refusal.

Refused packages or mail will be held for a maximum of 30 days before disposal. At our discretion, we may help you dispose of refused items. You agree to prepay any applicable additional fees for that assistance.

18. Storage and disposal of packages

At our discretion, we may dispose of packages or mail stored in our warehouse for more than 30 days after they are marked ready for pickup or delivery.

You agree to cooperate with reasonable requests to resolve the storage of your packages or mail. Packages and mail will be held for a maximum of 30 days before disposal.

At our discretion, we may help you dispose of refused packages, and you agree to prepay any applicable additional fees for that assistance.

19. Shipments not collected

We reserve the right to dispose of a shipment that has not been collected by the recipient, addressee, or a duly appointed agent and remains in our office or warehouse for more than 30 days after we notify you that it has arrived.

You agree to indemnify us against claims relating to our actions under this clause.

20. Inland charges

Inland fees combine costs associated with providing our shipping services. These include, but are not limited to, airline fuel charges, overseas storage where applicable, logistical deliveries, insurance, and overseas processing and handling.

21. Additional terms

We reserve the right not to disclose local or overseas shipping partners, trade associations, or agreements to users or other individuals. By using our services, you acknowledge and accept this policy.

Shipments may be inspected before leaving the port of departure by the governing authority in that jurisdiction.

22. Items not accepted for shipment

We do not accept:

• Money, cash, or items readily convertible to money, including coins and negotiable instruments equivalent to cash, such as endorsed stocks and bonds, or jewelry.
• Shipments of items accepted by mistake.
• Items restricted by IATA (International Air Transport Association) or IAC (International Civil Organization).
• Items that, in our discretion, cannot be transported legally or safely.

You certify that your shipment is not restricted by these limitations. We reserve the right to reject packages on these grounds or for safety or security reasons.

23. Restricted items

Restricted items must not be shipped or delivered to our overseas warehouse. Refer to the restricted-items list before sending a shipment.

Items that cannot lawfully be shipped to their destination country will be disposed of. If an item is illegal, the relevant authorities will be notified and action taken. We also reserve the right not to forward or ship items that conflict with or create issues under state licensing or permit requirements.

24. Consignee information and permits

Use your shipping address exactly as instructed. Incorrect address details can delay identification at our overseas location and leave inadequate information available for customs officers or agents at the destination.

Include your full name as it appears on government identification, your address, and your account number when sending packages to our overseas address.

Some items require permits or authorization from government agencies or other bodies. We are not liable if you fail to obtain required permits before shipping to our address. You may notify us through our support channels that you intend to ship these items.

Failure to provide documents in time may lead to detention and disposal by Jamaica Customs and border control. Certain items may only be imported in large quantities through a commercial entity or agent.

25. Commercial shipments

Jamaica Customs may classify a shipment as commercial based on its invoiced quantity. This may result in specific or unforeseen customs fees and charges that must be paid before the shipment is released.

26. Detained goods

Border control or customs officials may detain a shipment following inspection and under applicable law for reasons including:

• An inadequate invoice.
• Incorrect consignee or address information.
• Restricted items.
• Items requiring a permit when none has been provided or applied for. This may constitute a breach and attract fines.
• Prohibited items.

27. Claims for loss, damage, or delay

All claims must be made in writing and within the following time limits.

The right to damages “against you within the limits of clause 9 above” expires three months from the date of delivery or the date the shipment should have been delivered.

Within 60 days of notifying us of a claim, you must document it by sending all relevant information. We are not required to act on a claim until all transportation charges have been paid. You may not deduct the claim amount from those charges.

If a recipient accepts a shipment without noting damage on the delivery record, we will assume it was delivered in good condition. For us to consider a damage claim, the contents, original shipping cartons, and packing must be available for inspection.

28. Right to inspect

Your shipment may be opened or inspected by us or governmental authorities at any time, at our option or at the request of those authorities.

29. Customs clearance

By giving us your shipment, you authorize us, solely for performance or customs clearance, to act as consignee for the purpose of designating a customs broker to complete clearance.

Local authorities may require additional documents confirming our appointment. You are responsible for providing the required documents and confirmation.

30. Rounding up package weight

We round package weight up to the next whole pound. Weight is not prorated.

For example:

• 7.35 lbs is rounded up to 8 lbs.
• 1.1 lbs is rounded up to 2 lbs.
• 2.13 lbs is rounded up to 3 lbs.

31. Package handling and shipping schedule

We ship from the U.S. to Jamaica five times per week. After arrival in Jamaica, packages are processed for pickup or delivery according to your preference.

32. Notification of package arrival

When your package has arrived in Jamaica and is ready for pickup or delivery, we will:

• Update the package status in your account.
• Contact you by WhatsApp or phone to schedule delivery.

33. Delivery days and hours

• Monday: 9:00 AM to 4:00 PM
• Thursday: 9:00 AM to 4:00 PM
• Saturday: 7:00 AM to 9:00 PM

Delivery days may vary slightly because of demand or unforeseen circumstances.

34. Delivery areas

We deliver to Kingston and St. Catherine.

For customers outside these areas, we send packages through Knutsford Express to parishes across Jamaica. Delivery times depend on Knutsford Express schedules and logistics.

35. Scheduling delivery

When our representative contacts you:

• Confirm that you will be available during our delivery hours.
• Provide clear delivery instructions, including any details needed to find the drop-off location.

36. Additional delivery information

Missed deliveries: If you will not be available at the scheduled time, notify us as soon as possible to reschedule.

Knutsford Express collection: You are responsible for collecting your package from the designated terminal.

37. Contact us

If you have questions or need help with these terms, your package, or delivery, contact us:

• Email: support@quikkashippaja.com
• Phone: 876-232-4615